YOUR INFORMATION

How we handle
your information.

What we collect

The inquiry form asks for your name, callback number, optional email, chosen service, service street address, town or ZIP code, preferred timing, and a short description. You may add a referral source. For home care we ask whether you’re arranging help for yourself or someone else; for pet sitting we ask about pet types, number of pets, and handling concerns.

Your service address is kept in the private inquiry inbox to review service availability and discuss your request. It is not published or included in text alerts. Kiley will confirm it with you before agreeing to a visit. Privacy or deletion requests do not require an address.

Do not send identification documents, payment-card details, medical records, access codes, or keys. Attachments are not accepted.

How information is used

We store your inquiry to review it and contact you about your request. Only authorized staff with inquiry access can read it. A brief notification links to a sign-in-protected inbox; the alert contains no customer details. Submitting an inquiry does not subscribe you to marketing messages.

Authorized reviewers may separately opt in to staff SMS inquiry alerts. Staff mobile numbers and opt-in consent are not sold or shared with third parties for marketing or promotional purposes. They are shared only as needed to operate the notification service and honor opt-outs.

Protection and service providers

Security cookies protect the form and confirm that a request was accepted. Keyed, hashed identifiers help limit repeated requests. This service’s pages are excluded from the site’s page-view analytics. Hosting providers process information needed to operate the site.

AWS WAF processes browser and verification information to help detect automated submissions. New requests must pass its bot check before they are accepted. AWS End User Messaging processes the short inbox alert and its configured delivery numbers. The homepage image and fonts load from Unsplash and Google Fonts.

Retention and deletion

The inquiry retention setting is 90 days. Routine cleanup removes expired inquiry records from the active database. Hosting backups and provider operational records may have separate retention schedules.

To request earlier deletion, send a privacy or deletion request using the callback number from the original inquiry, or reply through an established conversation with Kiley. We may contact you through the original channel to confirm the request before deleting information. Do not send identity documents.